Cambridge
Academy
In London

Course Objectives

By the end of this course, participants will be able to:

•       Knowing the administrative and supervisory processes and the basics of management

•       Learn how to manage priorities and meet work pressures.

•       Learn about the management of effective meetings.

•       Knowing what are the methods and skills of negotiation and persuasion?

•       Knowing modern administrative, innovative, and creative skills in solving problems and making decisions.

Target Audience

This course is designed for:

•       Directors of departments

•       Holders of administrative, executive and advisory positions.

•       The heads of departments and those at their level in all different institutions and organizations.

•       Everyone who finds himself the need of this session and wants to develop his skills and experiences.

Course Outlines

Day 1 :The administrative and supervisory processes and the basics of management, "a future perspective":

·        supervisory function

·        The traditional view of management

·        contemporary view of management.

·        The administrative process from a future perspective

·        The skills needed to do the administrative process

·        Integrated Comprehensive Manager.

·        Modern management

·        Modern strategic management

·        Strategic planning and effective organization of human resources management.

·        Stages of building the administrative strategy

·        Entrance to the strategic building of individuals based on empowerment {{Empowerment Approach ..}

Day 2 :Priority management and confrontation of work pressures:

·        The modern entrance to the Priority Management [First Things First]

·        coffee matrix for prioritization and time management.

·        Methods of confronting and managing work pressure (management stress)

·        Theories of stress

·        Practical status and open discussions.

·        Effective administrative communication:

·        The basics of the communication process

·        organizational communication.

·        Obstacles to communication

·        Patterns of communication behavior

·        factors to achieve optimal dealing with different communication patterns.

·        applied case.

Day 3: The administration of effective meetings :

·        The concept of meeting

·        The concept of meeting management

·        The importance of meetings

·        types of meetings.

·        member patterns and behavior during meetings.

Day 4 :Negotiation and persuasion skills:

·        The concept of negotiation

·        methods of persuasion and solutions.

·        The characteristics and specifications of a professional negotiator

·        Practical roles

Day 5 : Modern administrative, innovative, and creative skills in problem solving and decision-making:

·        patterns of thinking about the human mind.

·        Is creative thinking a coincidence or deliberate?

·        creative thinking methods.

·        Discussions.

·        Excellence in preparing appropriate administrative change programs and plans:

·        What is development and change :

·        concept, importance, goals, characteristics, stages.

·        The scientific method of introducing change

·        types of change.