Course Description
==========================
The
importance of the course:
Hospitals
are considered the medium of the contract and the center of the department in
providing health and medical services as they are the haven of patients who
seek wellness and healthy people who seek prevention.
The
pressures have increased unprecedentedly on all health service institutions at
a time when chronic and epidemic diseases, which have helped the growing
movement of people and their rapid transmission from one place to another in
their spread and the breadth of their scope, compounding the already increasing
pressure on medical institutions.
Hospitals
had the lion's share of these pressures. Recent years have seen a steady
increase and a growing turnout in the number of hospital attendants.
This
increase has been characterized by characteristics that were not previously
available, namely:
• Demanding
the quality of health services in general and clinical services in particular
to be at the level of global health services.
•
Demand the deployment of medical services and their geographical distribution
to be close to the places of residence and workplaces of citizens.
•
The ability to respond quickly to citizens' requests and needs
•
The steady increase in the awareness of citizens, the level of their demands and
expectations, and their ability to exercise pressure to obtain their rights
requires those in charge of the hospital administration to make an effort
double in developing performance methods and in increasing efficiency and
quality and working to reach the stage of continuous improvement, without which
the hospital does not possess customer satisfaction With him, studies that were
presented at the Fourth Conference (December 2005) have proven that this end
will only be provided with the availability of basic requirements and
requirements that will be taken with analysis and discussion on how to reach
through axes.
The
goals of the course:
•
knowledge of the concept and requirements of excellence in performance in
hospital management.
•
Determine the basic components of the hospital and how they contribute to
developing and showing performance.
•
The role of the senior management team in moving, mobilizing, and activating
other resources
•
Discussing the role of building local and international relations and investing
in them to increase the effectiveness of the hospital
•
Apply modern methods and models in hospital management and the use of quantitative
standards in measuring and evaluating individual and institutional performance
in hospitals.
•
Knowledge of the use of information and communications technology and its role
in developing the service provided
•
Identify modern methods in the coordination and integration of auxiliary
services in hospitals.
•
Learn about the role of supervisory, professional, and popular regulatory
institutions in developing health services.
•
Show successful experience in hospital management and the ability to face
challenges and invest in opportunities.
Course
Topics :
The
first axis (trends and modern methods in hospital administration)
•
The typical administrative organization of the hospital administration
•
Integration and coordination between categories and specialties in the
hospital.
•
The optimal exploitation of human and material hospital resources
•
Managing and developing performance in light of the limited resources
•
The role of public relations and the media in improving the mental image of the
hospital in order to expand and spread.
The
second axis (the infrastructure of the hospital is important and the role
buildings and facilities.
•
Equipment, devices, and technologies.
•
Risk management, security, and safety procedures
•
Networking.
•
Customer service in health centers
The
third axis (management team)
•
qualifications and experience.
•
Driving and motivation methods.
•
The administrative structure of health institutions
•
Creativity and renewal in solving problems (mentioning models) building a
culture of quality and customer orientation.
• A
limited number of distinguished experiences will be shown in fact, which meet
the following conditions:
•
The experience is unique.
•
That you have invented a new style or developed methods and methods that have
already been used.
•
That you obtained favorable results and distinguished the party to which you
applied from other similar facilities.
To be
applicable in other settings directed to:
•
Leaders of health and medical agencies in the central and local Arab ministries
and institutions.
•
members of the teaching bodies in the colleges of medicine, nursing, health and
medical institutes.
•
Administrative and medical leaders of therapeutic institutions, hospitals,
health and medical centers in the Arab government, private and investment.
•
experts and specialists in managing and developing the health sector in the
Arab world.
•
health insurance bodies, institutions, and companies.
•
Social Security institutions, Arab pension funds, and retirement.
•
leaders of business sector institutions.