Cambridge
Academy
In London
Course Description
Course Duration: Five Training Days
Course Language: Arabic or English
Include:
-Scientific material with TAB
-Workshops
-Reception and farewell at the airport
-Coffee Break
Introduction
This specialized customer complaint management system conference tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face-to-face with the complainant, and the systems or procedural aspect related to how the organization should process a complaint, every step of the way, from the moment it is raised to its conclusion.
The customer complaint management system conference, which relies on international best practices, also covers the necessary preparations an organization must undergo regarding cultural development and openness before it can benefit from complaints, recover complaining customers, improve internal processes, and achieve new heights in customer satisfaction.
Understanding What is Customer Complaint Management
Customer complaint management is critical to maintaining excellent customer relations and improving a company's services and processes. A structured process can turn a dissatisfied customer into a satisfied one and provide insights for organizational growth. This customer complaint management system conference will delve into the intricacies and methods of managing customer complaints effectively.
An effective customer complaint handling system includes defined scopes, clear policies, and thorough planning. Resources are competently allocated, and complaints are logged and received efficiently. Implementation and operation are carried out systematically, under continual management review, ensuring effective corrective and preventive actions.
Targeted Groups
-Customer Complaint System Managers and Staff.
-Customer Service Managers and Staff.
-Managers and Staff of Support Departments, such as HR and IT, provide services to the organization's other departments (internal customers).
Conference Objectives
At the end of this customer complaint management system conference, the participants will be able to:
-Understand the concepts and importance of customer feedback.
-Know the flow of customer feedback in an organization.
-Design a customer feedback system to enhance organizational performance.
-Improve the existing system and benchmark against world-class standards.
-Assess and audit complaints systems.
Targeted Competencies
At the end of this customer complaint management system conference, the target competencies will be able to:
-Customer orientation.
-Empathic outlook.
-Emotional control.
-Meeting standards.
-Systems judgment.
-Organized workplace.
-Quality Orientation.