IT Quality Strategy and Governancemanagement Analysis & Operational Auditing

In any city around the world 00447455203759 Course Code: a

Course Description

Introduction

IT Quality leaders ensure technology services and solutions are reliable, compliant, and fit for purpose—through clear standards, effective governance, and measurable performance. This practical program equips IT quality specialists with the foundations to build an IT quality strategy, establish governance and controls, and implement simple routines that improve consistency across delivery and operations. 

Course Objectives

By the end of this course, participants will be able to:

·        Define an IT quality strategy aligned to business and IT goals

·        Establish quality governance: roles, standards, and decision rights

·        Design practical quality controls across delivery and operations

·        Implement quality metrics, dashboards, and review cadences

·        Strengthen issue management, root cause, and continuous improvement routines

Target Audience

This course is designed for:

·        IT quality specialists and QA leads

·        IT service management and operations leaders

·        PMO and delivery managers responsible for quality outcomes

·        Risk, compliance, and audit professionals supporting IT

·        Product, development, and platform teams needing quality governance

Course Outlines

Day 1: IT Quality Foundations

·        What “quality” means in IT

·        Quality vs. compliance vs. risk

·        Key quality principles and standards overview

·        Defining scope: services, apps, data, change

·        Activity: IT quality maturity check

Day 2: Quality Governance Setup

·        Roles and accountability (RACI)

·        Policies, standards, and SOP basics

·        Decision rights and approvals

·        Quality gates across lifecycle

·        Workshop: Build a governance charter

Day 3: Controls and Assurance

·        Controls for requirements and testing

·        Controls for change and release

·        Service quality controls (SLA basics)

·        Audit readiness and evidence basics

·        Activity: Create a control checklist

Day 4: Metrics and Reporting

·        Selecting quality KPIs

·        Dashboards and scorecards basics

·        Review cadence (weekly/monthly/quarterly)

·        Issue and risk reporting

·        Case study: Fixing a KPI set

Day 5: Continuous Improvement

·        Root cause basics

·        CAPA and action tracking

·        Lessons learned routines

·        Quality culture and engagement

·        Final project: IT quality roadmap