KPI Design and Performance Measurement EssentialsLeadership and management

In any city around the world 00447455203759 Course Code: s

Course Description

Introduction

Well-designed KPIs turn strategy into measurable results and improve accountability across the organization. This practical program builds core skills in selecting meaningful measures, defining clear KPI formulas, setting targets, building simple scorecards, and using performance reviews to drive action—using easy templates and repeatable steps.

Course Objectives

By the end of this course, participants will be able to:

·        Translate strategic goals into measurable KPIs

·        Define KPIs clearly (formula, owner, frequency, data source)

·        Set realistic targets and thresholds

·        Build simple scorecards and performance reports

·        Run effective performance reviews and improvement actions

Target Audience

This course is designed for:

·        Corporate planning and performance specialists

·        Strategy, PMO, and transformation teams

·        Department heads and performance focal points

·        Analysts preparing dashboards and reports

·        Anyone responsible for KPI tracking and reporting 

Course Outlines

Day 1: KPI Foundations and Good Measurement

·        What KPIs are (vs metrics, targets, initiatives)

·        Outcome vs output indicators

·        Leading vs lagging indicators

·        SMART and “good KPI” tests (clear, controllable, useful)

·        Activity: Fix weak KPIs using a checklist

Day 2: KPI Design and Definitions

·        Building a KPI library from strategic objectives

·        Writing KPI definitions: name, purpose, scope, formula

·        Owners, data sources, and collection frequency

·        Data quality basics: consistency and validation checks

·        Workshop: Draft 8–12 KPI definition sheets 

Day 3: Targets, Thresholds, and Benchmarking

·        Target setting methods (baseline, trend, benchmark)

·        Thresholds and RAG status (red/amber/green) rules

·        Cascading targets by department and level

·        Avoiding bad targets (gaming, conflict, overload)

·        Activity: Set targets and RAG thresholds for a KPI set 

Day 4: Scorecards, Dashboards, and Reporting

·        Building a simple scorecard (KPIs, targets, trends, notes)

·        Basic dashboard principles (clarity, focus, comparability)

·        Linking KPIs to initiatives and action owners

·        Reporting routines: weekly/monthly/quarterly cycles

·        Case study: Improve a confusing performance report

Day 5: Performance Reviews and Improvement Actions

·        Running KPI review meetings: agenda and roles

·        Root-cause analysis basics (5 Whys, fishbone overview)

·        Corrective actions: owners, deadlines, follow-up

·        Using KPI insights to adjust plans and priorities

·        Final project: Present a KPI set + scorecard + review plan