Cambridge
Academy
In London

Introduction

Effective leaders combine strong management fundamentals with the ability to inspire, align teams, and deliver results. This immersive program builds essential leadership and management skills—covering communication, planning, decision-making, performance management, and team leadership—so participants can lead confidently, manage work efficiently, and create accountable, high-performing teams.

Course Objectives

By the end of this course, participants will be able to:

·        Strengthen leadership presence, self-management, and professional credibility

·        Apply core management tools for planning, organizing, and prioritizing work

·        Improve communication, feedback, and stakeholder management skills

·        Lead and motivate teams through delegation, coaching, and performance management

·        Enhance decision-making, problem-solving, and conflict management capabilities

·        Build practical action plans to sustain leadership effectiveness on the job

Target Audience

This course is designed for:

·        New and emerging managers and supervisors

·        Team leaders and coordinators

·        High-potential employees transitioning into leadership roles

·        Project leaders managing people and performance without direct authority

·        Professionals seeking to strengthen day-to-day management capability

Course Outlines

Day 1: Leadership Foundations & Self-Management

·        Leadership vs. management: roles, mindset, and expectations

·        Leadership styles and situational leadership basics

·        Self-awareness: strengths, values, and behavior impact

·        Personal effectiveness: time, energy, and priority management

·        Activity: Leadership self-assessment + personal effectiveness improvement plan

Day 2: Communication, Influence & Stakeholder Management

·        Clear communication: structure, clarity, and purpose-driven messaging

·        Active listening and questioning techniques

·        Influence without authority: persuasion and stakeholder mapping

·        Running effective meetings: agendas, time control, and action tracking

·        Workshop: Stakeholder communication plan + meeting facilitation practice

Day 3: Planning, Delegation & Performance Management

·        Planning fundamentals: objectives, milestones, and accountability

·        Delegation skills: selecting tasks, setting expectations, and follow-up

·        Performance management cycle: goals, check-ins, and coaching

·        Feedback skills: SBI model and difficult conversations

·        Practical activity: Delegation role-play + performance conversation simulation

Day 4: Decision-Making, Problem Solving & Conflict Management

·        Decision-making tools: criteria-based decisions and risk awareness

·        Problem-solving frameworks: root cause analysis and solution design

·        Managing conflict: styles, de-escalation, and negotiation basics

·        Handling underperformance: documentation, support plans, and escalation

·        Case study: Team conflict scenario (diagnose, decide, communicate, follow up) 

Day 5: Team Leadership, Motivation & Sustainable Execution

·        Building high-performing teams: trust, roles, and accountability culture

·        Motivation and engagement: recognition, purpose, and empowerment

·        Change leadership basics: guiding teams through uncertainty and transition

·        Continuous improvement habits: reflection, learning, and team routines