Cambridge
Academy
In London

Introduction

Organization Development (OD) leaders drive sustainable performance by diagnosing organizational challenges, designing effective operating models, and enabling culture and capability shifts. This advanced program equips OD leads with practical tools for strategic OD planning, diagnostics, operating model design, and intervention planning—ensuring improvements translate into measurable outcomes and stronger organizational effectiveness.

 Course Objectives

By the end of this course, participants will be able to:

·        Develop an OD strategy aligned to business priorities and organizational maturity

·        Apply robust diagnostics to identify root causes across structure, culture, capability, and processes

·        Design target operating models (TOM) with clear roles, governance, and accountability

·        Select and design OD interventions that improve performance, engagement, and alignment

·        Build OD measurement frameworks to track impact, adoption, and value

·        Create a practical OD roadmap and governance cadence for sustained execution

Target Audience

This course is designed for:

·        OD leads and managers, and HR/OD business partners

·        Organizational effectiveness, transformation, and change professionals

·        HR leaders responsible for operating model and capability initiatives

·        PMO and strategy execution professionals partnering with OD

·        Leaders facilitating restructuring, shared services, or performance improvement programs

Course Outlines

Day 1: OD Strategy & Organizational Effectiveness Foundations

·        The OD role: enabling performance, alignment, and adaptability

·        Linking business strategy to OD priorities and outcomes

·        Organizational effectiveness framework: structure, process, people, culture, and systems

·        OD operating model: services, stakeholders, and engagement approach

·        Activity: OD maturity assessment + priority outcomes map

Day 2: Organizational Diagnostics & Root Cause Analysis

·        Diagnostic approaches: interviews, focus groups, surveys, data review, and observation

·        Assessing culture and behaviors: values-to-actions and leadership alignment

·        Process and decision diagnostics: bottlenecks, handoffs, and decision rights

·        Capability and talent diagnostics: critical roles, skills gaps, and performance barriers

·        Workshop: Build a diagnostic plan + insight summary for a case organization

Day 3: Operating Model Design (TOM) & Governance

·        Target Operating Model components: structure, governance, processes, people, and technology enablement

·        Designing roles, accountability, and decision rights (RACI and delegations)

·        Org structure design basics: spans/layers, interfaces, and role clarity

·        Transition planning: roles mapping, impact assessment, and readiness

·        Practical activity: Create a TOM blueprint + governance charter for a function

Day 4: OD Interventions & Implementation Planning

·        Intervention selection: when to use structure changes vs. process redesign vs. capability building

·        Change enablement alignment: communications, leadership behaviors, and reinforcement

·        Facilitation tools: alignment workshops, team charters, and conflict resolution practices

·        Embedding new ways of working: routines, performance management, and learning loops

·        Case study: Designing an integrated intervention plan for a performance and culture issue

Day 5: Measurement, Sustainability & OD Roadmap

·        Measuring OD impact: adoption, effectiveness, engagement, and performance outcomes

·        Building dashboards: leading indicators, milestones, and risk signals

·        Governance cadence: steering forums, reviews, and decision points

·        Sustaining change: coaching, communities, and continuous improvement