Cambridge
Academy
In London

Introduction

Executive correspondence must be clear, professional, and action-oriented—often under tight deadlines and with sensitive information. This practical program builds core skills in writing concise emails and letters, structuring messages for busy leaders, using the right tone and diplomacy, and proofreading for accuracy and consistency using simple templates and checklists.

 

Course Objectives

• Write clear, concise emails for executive communication

• Choose the right tone for different stakeholders and situations

• Structure messages for quick decisions and action

• Handle sensitive topics with professionalism and diplomacy

• Edit and proofread to improve quality and reduce errors

 

Target Audience

• Senior and executive assistants

• Administrative professionals supporting leaders

• Coordinators writing internal and external correspondence

• Office managers handling executive communication

• Anyone drafting messages on behalf of senior management

 

Course Outlines

Day 1: Writing for Busy Executives (Clarity and Structure)

• Purpose-first writing: what you need and by when

• The 4-part email structure: context, request, details, next step

• Writing strong subject lines and openings

• Being concise: cutting filler and repetition

• Activity: Rewrite long emails into executive-ready messages

 

Day 2: Tone, Diplomacy, and Stakeholder Fit

• Formal vs semi-formal vs friendly professional tone

• Writing to different audiences: internal, external, VIPs

• Polite urgency, follow-ups, and reminders

• Saying “no” or pushing back respectfully

• Workshop: Draft responses for difficult scenarios

 

Day 3: Executive Email Types and Templates

• Requests, approvals, and decision emails

• Updates and status emails (brief, structured)

• Introductions and referral emails

• Complaint handling and service recovery replies

• Activity: Build a personal template library (8–10 templates)

 

Day 4: Letters, Memos, and Official Correspondence

• When to use a letter vs email vs memo

• Standard formats: headings, references, and sign-offs

• Writing announcements and formal notices

• Summaries and briefing notes for the executive

• Case study: Draft a formal letter and a one-page memo

 

Day 5: Quality Control and Executive Workflow

• Proofreading checklist: grammar, names, dates, attachments

• Consistency: titles, formatting, and style rules

• Handling confidential information and distribution control

• Managing revisions and approvals efficiently