Quality Management Fundamentals: Standards, Processes, and Continuous Improvementmanagement Analysis & Operational Auditing

In any city around the world 00447455203759 Course Code: s

Course Description

Introduction

Quality Management helps organizations deliver consistent results, reduce errors, and improve customer and stakeholder satisfaction. This practical program introduces quality principles, common standards, simple process controls, and continuous improvement tools to strengthen quality assurance and performance outcomes.

 

Course Objectives

• Explain quality management concepts and common standards (high level)

• Map and document simple processes and quality controls

• Apply basic measurement, auditing, and corrective action practices

• Use root cause analysis tools to prevent recurring issues

• Build a practical continuous improvement plan for your area

 

Target Audience

• Performance and quality assurance officers and analysts

• Process owners and operational supervisors

• Internal audit and compliance support staff

• Team leads responsible for service quality and standards

• Anyone involved in SOPs, controls, or improvement initiatives

 

Course Outlines

Day 1: Quality Foundations and Standards Overview

• What quality management is and why it matters

• Quality principles: customer focus, process approach, improvement

• Standards overview: ISO 9001 concepts in simple terms

• Quality roles: process owners, QA, auditors, leadership responsibilities

• Activity: Identify your key services/products and quality pain points

 

Day 2: Process Management and Documented Information

• Process mapping basics (inputs, steps, outputs, owners)

• Identifying critical control points and handoffs

• SOPs and work instructions: what to document and how

• Document control basics: versioning, approvals, access, retention

• Workshop: Map one process and draft a simple SOP outline

 

Day 3: Quality Planning, KPIs, and Monitoring

• Defining quality objectives and targets

• Selecting measures: leading vs lagging indicators

• Building simple checklists and inspection routines

• Reporting: dashboards, trends, and exception flags

• Activity: Create a KPI set and a weekly quality monitoring pack

 

Day 4: Auditing and Nonconformance Management

• Internal audit basics: purpose, scope, sampling, evidence

• Audit planning: checklists and interview techniques

• Nonconformance types: minor/major and documentation basics

• CAPA basics: corrective vs preventive actions, verification steps

• Case study: Run a mini audit and write findings + CAPA actions

 

Day 5: Root Cause Analysis and Continuous Improvement

• Root cause vs symptoms (common pitfalls)

• Simple RCA tools: 5 Whys and fishbone overview

• Improvement methods: PDCA and basic Lean waste spotting

• Sustaining gains: standard work, training, and follow-up checks

• Activity: Build a one-page continuous improvement plan for one issue