Cambridge
Academy
In London

Course Duration: Five Training Days

Course Language: Arabic or English

Include:

-Scientific material with TAB

-Workshops

-Reception and farewell at the airport

-Daily lunch

-Coffee Break

**Introduction

Welcome to the Certified Competent Manager Course, a comprehensive program designed to equip you with the essential tools and skills to excel in modern management.

**Targeted Groups:**

- Managers

- Supervisors and team leaders

- Human resources department personnel

**Course Objectives:**

By the end of this course, participants will:

- Understand the skills and competencies required for competent management

- Explore different management approaches and leadership styles

- Learn effective performance management techniques

- Enhance leadership, supervisory, and management skills

- Develop and manage high-performing teams

- Master negotiation, influencing, and persuasion skills

- Plan continuous professional development

- Establish clear organizational, departmental, and employee goals

- Gain proficiency in highly effective management tools

**Targeted Competencies:**

- Management skills

- Leadership skills

- Performance management

- Negotiation skills

- Time management

- Communication skills

**Course Content:**

1. The Role of The Competent Manager

   - Identifying required skills and competencies

   - Adapting management to organizational culture

   - Creating a professional development plan

   - Establishing business culture and behavioral standards

2. Management vs. Leadership

   - Exploring different management approaches

   - Understanding personal leadership and management style

   - Impact of leadership style on teams

   - Running effective team meetings and performance improvement meetings

3. Performance Management Cycle

   - Setting individual and team objectives

   - Monitoring and reviewing performance

   - Providing effective feedback and coaching

   - Using questioning techniques and active listening

4. Stages of Team Development

   - Differentiating between groups and teams

   - Identifying team roles and planning team development

   - Effective communication tools for managers

   - Creating a culture of recognition and appreciation

5. Negotiation Styles and Persuasion Techniques

   - Influencing colleagues, line managers, and customers

   - Strategies for successful negotiation and persuasion

   - Case studies and secrets of elite negotiators