Cambridge
Academy
In London

Course Duration: Five Training Days

Course Language: Arabic or English

Include:

-Scientific material with TAB

-Workshops

-Reception and farewell at the airport

-Daily lunch

-Coffee Break

**Introduction

Welcome to the Supervisory Skills Development Course, tailored for individuals with potential to become supervisors, team leaders, or new managers. Whether you're currently in a supervisory role or preparing for one, this course aims to enhance your skills through comprehensive training.

**Target Groups:**

- Supervisors

- Team leaders

- Employees preparing for supervisory roles

**Course Objectives:**

By the end of this course, participants will:

- Understand the essence of supervision and its importance

- Develop essential supervisory skills

- Differentiate between supervisory and operational roles

- Set clear objectives and monitor them proficiently

- Identify motivational drivers for themselves and others

- Oversee performance management effectively

- Utilize various communication techniques

- Delegate tasks strategically

- Empower themselves and their staff effectively

- Recognize and utilize sources of power and influence

**Targeted Competencies:**

- Leadership skills

- Supervisory skills

- Performance management

- Effective communication

- Delegation

- Time management

- Prioritization

**Course Content:**

**Unit 1: What Is A Supervisor?**

- Suitability for a supervisory role

- Transitioning from individual contributor to supervisor

- Skills of an effective supervisor

- Methods and styles of supervision

- Common mistakes to avoid

**Unit 2: Managing Performance - Getting Results**

- Performance management characteristics

- Aligning with business plans

- Driving productivity

- Strategic goal setting

- Delegation and managing results

**Unit 3: Managing Performance – Problems And People**

- Understanding motivation

- Motivation theories

- Conflict management

- Effective listening and questioning

**Unit 4: Managing Communication**

- Importance of communication

- Non-verbal communication

- Factors affecting communication

- Delivering clear messages

- Effective presentations

- Decision making and overcoming communication barriers

**Unit 5: Building Powerful Influence**

- Personal empowerment and influence

- Strategies for increasing personal power

- Building trust and believability

- Personal development planning

- Staying motivated