Cambridge
Academy
In London
Course Description
Course Details:
Course Date: November 5th - 9th, 2023
Location: London, United Kingdom
Fees: £4000
Includes: Airport reception and drop-off, training hall, coffee breaks, specialized trainer, training materials.
Introduction:
This course aims to provide participants with advanced skills to efficiently and effectively perform their duties and responsibilities in the field of secretarial work and office management. It covers effective communication, time management, and information organization techniques. Additionally, it introduces principles of respectful human behavior in dealing with leaders, subordinates, and clients. The course also addresses behavioral skills relevant to technology for successful task completion. Participants will learn how to effectively use time to enhance productivity, reduce work pressure, and organize and manage effective meetings.
Objectives:
By the end of the course, participants will be able to:
- Identify and understand the roles of administrative staff and office managers.
- Master administrative skills for professional secretarial and office management.
- Implement necessary verbal and written communication strategies to execute responsibilities effectively.
- Establish service-oriented behavior aimed at satisfying internal and external clients.
- Identify the main reasons for work pressure and techniques necessary to control it.
- Apply time management techniques to improve office productivity.
- Organize effective meetings.
- Solve problems, multitask, and deal with complexities.
Target Audience:
This program is designed for administrative professionals across all sectors, including secretaries, senior office managers, personal assistants, executive assistants, secretaries, general assistants, senior office managers, department coordinators, and supervisors.
Course Outline:
Day 1
- Role of the Office Manager or Executive Assistant:
- What makes an effective executive secretary?
- Being a strategic partner to your boss.
- Taking responsibility and crisis management.
- A supportive role for the executive.
- Building trust through assertiveness.
- Meeting workplace requirements.
- Proactive support for managers.
- Managing tensions and conflicts.
- Thinking outside the box.
- Working under pressure.
- Efficiency-creating technologies.
Day 2
- Administrative Skills for Professional Secretarial and Office Management:
- Planning and time management.
- Communication skills and effective speaking and listening:
- The concept of communication and its types.
- Elements or components of the communication process.
- The importance of communication for the secretary.
- The concept of effective speaking.
Day 3
- How the Secretary Develops Good Listening Skills:
- How to deal with others:
- How to identify the personality of those you deal with.
- How the secretary deals with his boss.
- How the secretary deals with his subordinates.
- How the secretary deals with his colleagues.
- How the secretary deals with clients.
- Etiquette and protocol.
Day 4
- The Secretary and Introduction and Presentation Rules:
- The secretary and handshake rules.
- The secretary and conversation rules.
- The secretary and sitting and smiling rules.
- The secretary and thank you and apology rules.
- The secretary and compliment rules.
- General office etiquette.
- Effective communication and conflict management.
Day 5
- The Executive Secretary as a Representative of the Executive:
- Developing your ability to communicate with and influence others.
- Understanding communication.
- Diversity, patterns, and assumptions.
- Listening skills.
- Verbal and non-verbal communication skills.
- Presentation skills and report writing:
- Maximizing the benefits of meetings.
- Oral and written presentation.
- Planning for the presentation.
- Overcoming tension.
- Preparation for presentation.
- Using tones in presentation.
- Problem-solving, multitasking, and dealing with complexities:
- Distinguishing and identifying different types of problems.