Cambridge
Academy
In London

Course Objectives

By the end of this course, participants will be able to:

• expanding concepts about the role of the supervisor and management operations up and down and in the organization of the organization, and setting strategies to enhance the effectiveness of teams.

• Setting the necessary strategies to support and develop the performance of all employees

• Review and review personal work practices and management patterns.

Course Outlines

Day 1: Introduction: the roles and characteristics of the supervisors

• Introduction and objectives of the program

• Work planning

• The roles and responsibilities of the supervisor

• Competency concept – measuring actual versus typical behavior.

• understanding and absorbing organizational culture.

• growth of the relationship and influence network

Day 2:Management and delegation style – team work and management

• Delegation and empowerment skills

• management patterns-circumstantial and differential leadership models.

• The group dynamics and the formation of the team

• Conflict, compliance, or conformity in the case of groups

• Problem solving and decision-making.

• Team Interviews Management.

Day3: Communication skills-Performance Management and Labor Relations

• Improving communication and enhancing labor relationships

• Dimensions of employee performance

• Practical stimulation

• Calendar-Case Studies on Performance Management.

• Employee guidance and development – on-the-job training skills.

Day4: Personal effectiveness and time management in performance management and business relationships

• Packages.

• Individual problems and individuals who cause problems

• Building criticism-giving and receiving

• Discipline.

• The basic principles of time management and organization.

• Time management with the individuals concerned

• Planning and prioritizing

• Outages and business continuity.

• Identify work stressors and manage stressful employees.

Day 5 :Constant change and improvement management: planning work

• The concept of continuous improvement

• Conducting improvements to systems and operations—involving the team and igniting enthusiasm.

• creative thinking techniques.

• implementation of change.

• Impact skills—Status Preparation and Policy Management.

• planning and reviewing the program.