Cambridge
Academy
In London

Introduction:

Review the fast-growing business trend known as Business Process Outsourcing (BPO). Explore the ways by which Business Process Outsourcing has become a common and powerful strategy used by many businesses globally. Become a valued member of your business by learning the benefits and advantages of implementing outsourcing processes and techniques, and how it helps increase a company’s flexibility and productivity.

Course Objectives

By the end of this course, participants will be able to:

·        Learn the important concepts, tools, and uses of Business Process Outsourcing.

·        Learn about the benefits of implementing Business Process Outsourcing processes in your workplace.

·        Examine Business Process Management.

·        Review offshore outsourcing.

Target Audience

This course is designed for:

·        Top management

·        Head of departments

·        Managers

·        Strategic planning department

Course Outlines

Day 1: Move Towards Globalization:

·        Definitions of Globalization

·        History of Globalization

·        Measuring Globalization

·        Effects of Globalization

·        Jobs Produced in Globalization

·        Critics About Globalization

Day 2: Introduction to Outsourcing:

·        Reasons to Outsource

·        Management and the Corporation

·        Qualifications of Outsourcers

·        Labor and Government

·        Definition of Legal Process Outsourcing

·        Definition of Legal Process Outsourcing

Day 3: Offshoring:

·        Definition of Offshoring

·        Offshoring Terminology

·        Focus and Strategy of Offshoring

·        Intellectual Property

·        Debate About Offshoring

·        Concerns About Offshoring

Day 4: Introduction to Business Process Outsourcing:

·        Benefits of Business Process Outsourcing

·        Limitation and Threats of Business Process Outsourcing

·        Website Management Outsourcing

·        Recruitment Process Outsourcing

Day 5: Business Process:

·        History and Other Definitions of Business Process

·        Four Improvement Areas

·        Business Process Definition Metamodel

·        Business Process Mapping

·        Communication Enables Business Process

·        Business Process Management:

·        Definition of Business Process Management

·        Business Process Management Lifecycle

·        Business Process Management Technology

·        Value Process Management

·        Human Interaction Management