Cambridge
Academy
In London

Course Objectives

By the end of this course, participants will be able to:

• Knowing the four areas of the conflict

• Use the Thomas Kilman model to increase awareness and effectiveness.

• Learn about multiple behaviors and how to adapt to them to build permanent cooperation.

• Building effective communication skills to enhance cooperation and productivity

• Give and receive observations explicitly with regard to perception and performance.

• Create and implement successful communication work plans.

• Learn about the ten most difficult types and how to deal with them.

• Earn more awareness and full leadership capabilities.

• Effectively managing relationships with others, from the first level of efficiency to the fourth level

• Understanding the main motives for a permanent change

• Understanding the need to take responsibility for leading change.

• How to Become the Champion of Change

Course Outlines

Day1:  Conflict management

• Preparing, introductions, and setting goals

• What is meant by "conflict management"?

• When and where does the conflict happen?

• Reactions to the dispute

• Exercise: Communication Bridge

• DVDs: the window into the world of hard-to-handle characters

• How to avoid misunderstanding

• The four effective steps for conflict management

Day2:  Settlement of disputes

• The conflict settlement tool for Thomas and Queman

• Types of communication

• Exercise: Building cooperation quickly and easily

• Exercise: a trip to the theater

• Digital video tablets: the ten most difficult types

• Results for all contacts

• Exercise: Win as much as possible.

Day3 : Skills that are needed to settle disputes

• Behaviors of obtaining results.

• package frame.

• Exercise: I would like to borrow your car tonight.

• interrogation skills

• Listen to the results.

• Beyond listening

Day 4 :  Effectively settling disputes

• A survey study on emotional intelligence

• The strength of your emotional intelligence

• Exercise: Why do you think I am lying?

• How to deal with a false person

• Facilitating conflict resolution

• The saboteurs

• secrets of dealing with others.

• Exercise: Pommel.

Day 5: Change Management

• Exchange exercise: ball

• Change and personal growth strategies

• Change curve

• The five stages of change

• Cotter's eight steps for effective change

• Burnt platform

• Make a change stick.

• Exercise: Hazard.