Cambridge
Academy
In London

Introduction:

How can you communicate and how can you enrich your communication skills All this you will learn about through this training program, where you will learn a lot about yourself: how you think, how to look at the world and how others look at you, how you can communicate and how you can enrich your communication skills- During this process, you will learn how to lead others with great skill.

Self-mastery is not achieved by chance—it is a process that occurs when we actively interact with events and circumstances in our lives. Every moment of our lives provides an opportunity to practice self-realization by expanding our visions, opening our minds and hearts, and taking full responsibility for integrated life through effective communication that creates cooperation and contributes with others to achieving ourselves. We master our own feelings; we can enhance our ability to lead others; work as a role model; and really want to follow others.

Course Objectives

By the end of this course, participants will be able to:

The aim of this program is to enhance the communication skills of the workforce in the institution. Likewise, increasing the knowledge and capabilities of the participants and developing their necessary skills to manage themselves and manage their relations with others effectively by identifying their weaknesses and how to form successful and effective relationships.

By the end of this program, you will be able to:

• Study the management of your thoughts and beliefs and focus on actions.

• Understand the effect of our values on our actions.

• Consider how to build trust, enthusiasm, and courage.

• Explore the methods of improving communication.

• Study how to enhance your personal leadership skills.

• Analysis of the general features of the leader

Target Audience

This course is designed for:

• Those who are interested in management

• Team leaders

• Supervisors

• The technical team

Course Outlines

Day 1: The concept of communication

• The correcting process (ABX)

• The stages of the communication process

• Types of receipt

• Patterns of communication networks

• Communication media

• The three communication components

• Face-to-face dealing methods

• Effective listening

Day 2:  body language

• The reasons that lead to listening

• Negative listening habits

• Sandwach style

• Positive feedback rules

• Negative feedback rules

Day 3 :Advanced communication skills

• Understanding the communication process

• Creating effective oral communication

• Understanding the relationship between verbal and non-verbal communication

• Using active listening techniques

• Dealing with the difficulties of communication

• Communication pattern analysis: aggressive, negative, and firm

Day 4: Leadership and sentimental /emotional intelligence

• Understanding the importance of sentimental and emotional intelligence

• Types of emotional intelligence and methods of measurement

• Emotional intelligence at work

• Training individuals in emotional intelligence

• Five steps of emotional intelligence

• Understanding the difference between leadership and management

• leadership styles

• Theories of incentives

Day 5: The role of communication in the success of negotiation

• The concept and methods of negotiation

• Types of negotiators

• Steps to the negotiation process

• Negotiating Strategies: Batna, Wap & Zopa

• Negotiation strategies used by Arabs, Americans, and Russians

• Methods of persuasion.