Cambridge
Academy
In London

Introduction

In the contemporary business landscape, the measurement of employee performance stands as a pivotal practice for organizations aspiring to elevate their business performance. Originating from Japanese organizational methodologies, performance measurement courses and systems have evolved into essential practices globally. This course delves into the intricacies of measuring employee performance, leadership performance, and team performance to foster continuous improvement within organizations.

Management imperatives underscore the necessity of continuous improvement facilitated by performance measurement and benchmarking. The course encompasses benchmark training, continuous improvement training, and performance measurement methodologies, equipping professionals with the expertise needed to implement effective performance metrics and methodologies.

Course Objectives

By the end of this course, participants will be able to:

·        Identifying shared services control challenges.

·        Articulating the significance of performance measurement courses, continuous improvement courses, and benchmark courses.

·        Implementing an effective performance measurement system for shared services.

·        Interpreting results from performance measurement courses to ascertain the readiness for process improvement.

·        Utilizing methodologies for enhancing process performance.

·        Executing successful benchmarking projects.

Target Audience

This course is designed for:

·        Professionals and leaders responsible for shared services

·        Strategic Planning Department Personnel

·        Human Resources Personnel

·        Quality Management Professionals

Course Outlines

Day 1: Performance Measurement: The Starting Point for Improvement

·        Understanding the Necessity of Measuring Employee Performance

·        Methods for Selecting Employee Performance Measures

·        Variation Analysis in Measuring Leadership Performance

·        Application of Control Charts in Team Performance Measurement

Day 2: Continuous Improvement

·        Introduction to the 12-Step Continuous Improvement Methodology

·        Leveraging Teamwork in Measuring Team Performance

Day 3: Tools of Continuous Improvement

·        Utilizing Flow Diagrams to Understand and Analyze Processes

·        Brainstorming Causes of Problems

·        Pareto Analysis for Identifying Key Aspects

Day 4: Introduction to Benchmarking

·        Rationale Behind Benchmarkin

·        Benefits and Significance of Benchmarking in Organizational Contexts

·        Evolution and Different Methods of Benchmarking

·        Identifying Potential Benchmarking Projects

·        Overview of the Benchmarking Process

·        Importance of Benchmark Training Courses

Day 5: Running a Successful Benchmarking Project

·        Planning and Resource Scheduling for Benchmark Training Courses

·        Identification and Selection of Benchmarking Metrics

·        Selection of Benchmarking Partners

·        Securing Support for Benchmarking Projects

·        Invitation Process for Benchmarking Studies

·        Conducting Participant Meetings

Day 6: Data Capture

·        Designing Data Collection Schemes for Performance Measurement Courses

·        Addressing Data Validation Challenges

Day 7: Data Analysis and Reporting

·        Facilitating Best Practice Forums in Benchmark Training Courses

·        Addressing Codes of Conduct and Legal Issues

·        Management Support Activities

·        Benchmarking Project Management

Day 8: Data Governance

·        International Data Reporting Standards

·        Data Adjustment for Benchmarking

·        Data Quality Considerations in Employee Satisfaction Measurement

·        Value Drivers and Internal Capabilities

Day 9: Insight Generation

·        Initiatives to Bridge Performance Gaps

·        Formulating Action and Implementation Plans

·        Adaptation of Improvements

·        Monitoring and Reporting Processes

Day 10: Best Practices in Benchmarking

·        Avoidance of Illegal Benchmarking Practices

·        Utilization of Guides, Networks, and Resources for Best Practices

·        Illustrative Examples of Best Practices