Cambridge
Academy
In London

Course Duration: Five training days

Course Language : Arabic or English

Include:

- Scientific Article with Tab

- Workshops

- Reception and farewell at the airport

- Daily lunch

- Café break

Target Audience:

The teacher at all educational levels - the trainer - the educational supervisor.

Skills:

- Management skill.

- Planning skill.

- Driving skill.

- Supervision skill.

- Time management skill.

Course Topics:

First Training Unit:

- Opening of the program and acquaintance.

- Training video.

- Basic concepts.

- Audience characteristics.

- Facts about the audience.

- Different temperaments and methods of dealing.

- Dealing with humans.

- The motives that move the human being.

- Exercise.

Second Training Unit:

- Video Training

- Ultra-premium service in capsule.

- Excellence in service.

- Tips to retain your customers for life.

- Ten customer needs.

- The Important standards in dealing with customers.

- Training story in dealing with customers.

Third Training Unit:

 - Training video.

- Addressing the public and presentation skills.

- Skills of communication with the public.

- The concept of dialogue.

- The importance of dialogue

- Objectives of the dialogue

- General etiquette for dialogue.

- Exercise.

Fourth Training Unit:

- Training video.

- Good speaker.

- Qualities of a good speaker.

- What do we need to face the public?

- The attributes that must be available in a good speaker.

- Tips to be a good speaker.

- The concept of body language and its importance.

- Body language and dealing with others

- Survey exercise.