Cambridge
Academy
In London

Course Duration: Five Training Days

Course Language : Arabic or English

Include:

- Scientific material with TAB

- Workshops

- Reception and farewell at the airport

- Daily lunch

- Coffee Break

The goals of the course:

Participants at the end of the course will be able to :

- Define the three roles of the supervisor and the competencies associated with effective performance.

- Applying the basic supervisory functions to the team's success

- Using effective communication skills to enhance confidence and cooperation

- Apply effective guidance/counseling techniques that help the development and growth of the team.

- Apply effective methods of time management in order to improve the level of team productivity.

- Developing distinguished management and leadership skills in order to build high-performance work teams

Target groups:

- first-level supervisors and new supervisors who want to increase their effectiveness in managing others. and the leaders of the teams and candidates for these positions.

Program content:

global applications and concepts of total quality management and excellence for supervisors:

- The historical development of total quality management

- Total quality management requirements.

- The stages of the application of total quality management

- Total Quality Management and International Quality Management System-ISO

- Actual steps for administrative development in accordance with the application of total quality

- Quality curricula and strategies of global competing programs

- Steps to create a supportive organizational culture for the application of comprehensive quality thought

- Total Quality Management and its relationship to activating administrative competence

- Promote applications and concepts of quality and excellence as best management practices

- Organizational efficiency to formulate smart plans

- Mechanisms for managing human factors during the implementation and change process within the organization.

- Practical cases and applications

Oriental practices in building excellence for business :

- Managing the standards of excellence

- Effective leadership and high standards of excellence

- Future leadership and strategic planning

- The three leadership models of Excellence Management

- Leadership skills supporting the process of excellence

- The role of leaders in promoting a culture of excellence in human resources

- Administrative and leadership practices, as well as creating an environment that fosters creativity

- The entrance and leadership of others

- Self-management and the leadership of others

- Ability to deal with and influence others

- The skill of body language and its role in influencing others.

- NLP and managing others

- Effective motivation strategies

- Quality standards and excellence in managing others

- Practical cases and applications

- The supervisor as an effective communicator

- Motivation through mutual communication

- Take advantage of the strength of the positive positions in your team.

- Establishing a climate that dominates confidence and cooperation

- Gain the habits of the active listener.

- Using physical language to make a greater effect

- Documenting the relationship with the team

- Sending professional and accurate e-mails

- establishing guidelines and enforcing positive discipline

Levantine leadership and the management of institutional change to achieve excellence in performance:

- Modern management and the concept of change management

- Reasons for heading to Management Change (the nature of institutional change causes and challenges)

- Types of institutional change and change factors

- The impact of innovative leaders on administrative adaptation with cases of institutional change

- Innovative leadership and managing a culture of change in the organization

- How to measure post-change effects on individuals, organizations, and administration

- The role of innovative leadership and individuals during and after the change process

- Change management strategies

- The eight steps of the Kotter model

- ADKAR Change Model

- Innovative strategic leadership and keeping change in the culture of the institution.

- Practical cases and applications

Distinguished management, leadership, and building high-performance work teams :

- Indicators of the need to build work teams

- The Advantages of Managing and Building Work Teams

- The characteristics of effective work teams

- Stages of developing the work team

- The Advantages of Delegation

- Why does the mandate fail?

- How to distribute jobs and roles to team members

- How are the team members evaluated?

- How to encourage team members

- The skill of dealing with change

- The skill of dealing with conflicts and disputes

- Communication skills for team members

Influence and emotional intelligence in leading others:

- Sources of the strength of the manager and the leader in influencing the members of the work team

- Matrix of types of followers and sources of forces that the leader can follow in influencing them

- Emotional intelligence and its importance for the leader of the work team.

- The emotional intelligence skills of the leader and their role in inspiring and influencing others to complete business. 

- How does the leader use emotional intelligence in achieving empowerment, job satisfaction, and organizational loyalty to the work team?

- Practical cases and applications.