Cambridge
Academy
In London

Introduction

Welcome to the Supervisory Skills Development Course, tailored for individuals with potential to become supervisors, team leaders, or new managers. Whether you're currently in a supervisory role or preparing for one, this course aims to enhance your skills through comprehensive training.Course Objectives

By the end of this course, participants will be able to:

·        Understand the essence of supervision and its importance

·        Develop essential supervisory skills

·        Differentiate between supervisory and operational roles

·        Set clear objectives and monitor them proficiently

·        Identify motivational drivers for themselves and others

·        Oversee performance management effectively

·        Utilize various communication techniques

·        Delegate tasks strategically

·        Empower themselves and their staff effectively

·        Recognize and utilize sources of power and influence

Target Audience

This course is designed for:

·        Supervisors

·        Team leaders

·        Employees preparing for supervisory roles

Course Outlines

Day 1: What Is A Supervisor?

·        Suitability for a supervisory role

·        Transitioning from individual contributor to supervisor

·        Skills of an effective supervisor

·        Methods and styles of supervision

·        Common mistakes to avoid

Day 2: Managing Performance - Getting Results

·        Performance management characteristics

·        Aligning with business plans

·        Driving productivity

·        Strategic goal setting

·        Delegation and managing results

Day 3: Managing Performance – Problems And People

·        Understanding motivation

·        Motivation theories

·        Conflict management

·        Effective listening and questioning

Day 4: Managing Communication

·        Importance of communication

·        Non-verbal communication

·        Factors affecting communication

·        Delivering clear messages

·        Effective presentations

·        Decision making and overcoming communication barriers

Day 5: Building Powerful Influence

·        Personal empowerment and influence

·        Strategies for increasing personal power

·        Building trust and believability

·        Personal development planning

·        Staying motivated