Cambridge
Academy
In London

Introduction:

In the highly competitive landscape of process industries, achieving excellence while minimizing costs is paramount. For operations running around the clock, maintaining peak performance requires a nuanced understanding of the challenges inherent in multi-shift operations. The Multi-Shift Operations course is designed to equip participants with the strategies and tools necessary to navigate the complexities of operating in a 24/7 environment effectively.

Additional Information:

Are you seeking to enhance your multitasking skills? Look no further than our comprehensive Multitasking Training Course, designed to hone your leadership abilities and organizational prowess in managing rotating shift work schedules.

Course Objectives

By the end of this course, participants will be able to:

·        Understand the challenges associated with 24/7 shift operations and devise strategies to mitigate them.

·        Ensure seamless communication and continuity of operation across shifts.

·        Master effective shift handovers and establish uniformity in approach from shift to shift.

·        Address people issues arising from shift work and manage fatigue effectively.

·        Explore alternative shift schedules to optimize costs and enhance job satisfaction.

·        Implement continuous improvement practices around the clock and develop proficient shift supervisors.

·        Benchmark performance against industry standards and create action plans for ongoing improvement.

Target Audience

This course is designed for:

·        Managers, Supervisors, and Team Leaders in 24/7 businesses

·        Shift Supervisors and Coordinators

·        Human Resources Personnel

Course Outlines

Day 1: Understanding The Issues Associated with Shift Working*

·        Communication challenges

·        Ensuring continuity and consistency

·        Managing shift handovers and addressing fatigue and people issues

Day 2: Building a Competitive Advantage

·        Benchmarking against world-class operations

·        Self-assessment and performance evaluation

Day 3: Effective Communications

·        Delivering management communication across shifts

·        Improving shift leader-team communications

·        Implementing cross-shift communication tools and visual management systems

Day 4: Effective Shift Handover

·        Best practices for shift handover

·        Start-of-shift meetings to ensure continuity

Day 5: Ensuring Continuity of Operation

·        Performance management and planning processes

·        Developing effective standard operating procedures and teamwork

Day 6: Developing Effective Shift Supervisors

·        Evolution of the supervisor role

·        Training and developing technical and leadership skills

·        Benchmarking supervisor performance

Day 7: Continuous Improvement/Kaizen in 24-Hour Operations

·        Understanding Continuous Improvement (CI)

·        Implementing workplace organization and learning from Toyota Production System (TPS)

·        Developing and implementing cross-shift improvement teams

Day 8: Dealing with Fatigue

·        Understanding circadian rhythms and ergonomics

·        Implementing fatigue countermeasures and cross-shift teams

Day 9: Pros and Cons of Different Shift Systems

·        Analyzing shift scheduling methods and their effectiveness

·        Designing and implementing lean shift schedules

Day 10: Dealing with People Issues on Shift

·        Managing performance and discipline consistently

·        Counseling skills and maintaining a fair approach to people management