Cambridge
Academy
In London

These include: training room; training materials; training with workshops; café break; transportation to and from the airport.

For inquiries and registration, please contact us via email: info@caclo.co.uk or call 00447455203759

Introduction

The course aims to provide participants with advanced skills that enable them to perform their duties and responsibilities in the field of secretarial and office management efficiently and effectively, which include,

for example, effective communication, time management, and the archiving of information in an organized manner that is easy to refer to when needed. It also defines the rules of high human behavior in dealing

with leaders, subordinates, and dealers. This course also addresses behavioral skills, especially technology-related skills, to get things done effectively and successfully. You'll also learn how to master the efficient

use of time that will boost productivity and lower work pressure, and how you can organize and manage effective meetings.

Course Objectives:

At the end of the course, participants will be able to:

ü Recognize and comprehend the administrator's and office manager's roles.

ü Mastering the administrative skills of the secretariat and management of the professional library

ü Implement verbal and written communication strategies necessary to carry out responsibilities effectively.

ü Create a service attitude aimed at satisfying both internal and external customers.

ü Mention the main causes of work pressure and the techniques needed to control it.

ü Apply time management techniques to improve productivity in the office.

ü Organize meetings effectively

ü Problem-solving, multitasking, and dealing with complexities

Target Groups:

Designed for administrative professionals in all sectors, this program includes: senior office managers, personal assistants, executive assistants, secretaries, general assistants, secretaries, assistants, senior headquarters managers, administrators, and department coordinators.

Program Topics :

The role of the office manager or executive assistant:

ü What makes the Executive Secretary effective?

ü Become your boss's strategic partner.

ü Accept responsibility for crisis management.

ü Supportive role of the CEO

ü Achieve trust through firmness.

ü Comply with workplace requirements

ü Proactive support for managers

ü Deal with tensions and conflicts.

ü Thinking outside the box.

ü Work under pressure

ü Technologies that create efficiency

Skills for Secretarial and Professional Library Management:

ü Planning and time management

ü Organization (delegation of tasks to others)

ü Delegation of authority and work distribution

ü Direct, lead, and motivate others to complete tasks.

ü Monitoring and follow-up to ensure the achievement of objectives

ü Problem solving and decision-making

ü Deal with and manage pressures

ü Meeting planning, management, and implementation

ü Event Administration

ü Project Administration

Communication skills, effective speech, and good listening:

ü The concept of communication and its types

ü Components or elements of the communication process

ü The importance of communication for the secretary

ü The concept of effective talk

ü How the secretary improves his communication skills

ü The concept of listening

ü How the secretary improves his listening skills

How to deal with others:

ü How to recognize the personality of the person you are dealing with

ü How the secretary deals with his boss

ü How the secretary deals with his subordinates

ü How the secretary treats his colleagues

ü How the secretary deals with clients

ü Etiquette and Protocol Rules

ü Secretary and rules of introduction and presentation

ü The Secretary and Rules of Handshake

ü The Secretary and Rules of Speech

ü Secretary and sitting and smiling rules

ü The Secretary and rules of thanks and apology

ü Rules for the Secretary and Courtesy

ü The Secretary and the rules of public morals in the office

Effective Communication and Conflict Management:

ü Executive Secretary as a representative of the Executive Director

ü Develop your ability to communicate with and influence others.

ü Understanding communication

ü Diversity, patterns, and assumptions

ü Listening skills

ü Verbal and non-verbal communication

Skills in Presentation and Report Writing:

ü Optimization of meetings

ü Both oral and written presentations

ü Planning for the show

ü Overcoming stress

ü Preparation for display

ü Use of tones of voice in the presentation

Problem-solving, multitasking, and dealing with complexities :

ü Differentiate and identify various types of problems

ü Determine the best way to solve the problem based on its nature.

ü Analysis of the root cause of the problem

ü Evaluate solutions and apply creative thinking methods to solve problems.

ü Identify the goals of the required decision.

Use of the Internet and Cloudy Systems:

ü Record, collect, analyze, and prepare reports using online cloud systems.

ü Use online cloud systems to save, archive, share, and send files.

ü Making use of online cloud systems to plan, distribute, and track weekly and monthly business plans.

ü Use cloud systems for online interviews.

ü Use online cloud systems to manage meetings and carry out presentations.

ü Use voice and text communication software and devices to communicate with others through the Internet.