Course Description
Course Duration: Five Training Days
Course Language : Arabic or English
Include:
Scientific material with TAB
Workshops
Reception and farewell at the airport
Daily lunch
Coffee Break
To register, please contact us by email.
info@caclo.co.uk
Course Themes
First: a definition of the most important principles and methods of collecting financial receivables and arrears and their sectors.
Second: Skills to be available and acquired for collection officials
• Negotiation skills, flexibility in dealing, and how to persuade
• The skill of firmness and decisiveness in making decisions at the right times
• Communication and communication skills
• The skill of understanding the psychological aspects of humanity
• The skill of balancing gains and risks
Third: Methods, Steps, and Means of Collecting Receivables
• issuing invoices and statements of accounts.
• Request payment and follow-up.
• diversification of payment methods
• Know exactly who pays the dues exactly.
• Availability of warranties
• Installments and scheduling
• Lead time and time factor.
• recourse to the judiciary and legal accountability
Fourth: The importance of databases for customers, updating, and analysis
Fifth: Collection and methods of measuring it
From the division of the time periods for collection, which are the buckets or the so-called virtual time boxes, divided into 5 periods:
1. Current
2. Above 30 days
3. Above 60 Days
4. Above 90 Days
5. Above 120 Days
6. Bad Dept.
Sixth: Performance Measures and Indicators
It is daily, weekly, and monthly at the level of the employee and management.