Effective Communication and Interpersonal Skills for LeadersPublic Relations and Media

In any city around the world 00447455203759 Course Code: RL24A4

Course Description

Course Type: Classroom-based 

Duration: 5 Days

Fee: £4985 (Inc. VAT) 

30 CPD hours 

Course Location and Date: 

• 23 February - 27 February 

• Barcelona: Hotel SERHS Rivoli Rambla Barcelona 

• Amsterdam: Park Central Amsterdam 


Course Overview

This 5-day intensive course is designed to enhance the communication and interpersonal skills essential for effective leadership. Participants will explore advanced communication techniques, conflict resolution strategies, and methods to build strong, productive relationships within their teams and organisations. The course will combine theory with practical exercises, empowering leaders to communicate with clarity, empathy, and authority.

Target Audience

  • Current and aspiring leaders across all sectors
  • Managers seeking to improve team dynamics
  • HR professionals responsible for leadership development
  • Executives looking to refine their communication strategies

Course Objectives

  • To understand the role of effective communication in leadership
  • To develop advanced interpersonal skills for managing diverse teams
  • To master conflict resolution techniques in a leadership context
  • To enhance active listening and empathy in professional settings
  • To build and maintain strong, productive relationships within organisations

 

Day-by-Day Course Outline

Day 1: Foundations of Effective Communication

  • The importance of communication in leadership
  • Key elements of effective communication
  • Barriers to communication and how to overcome them
  • Verbal vs. non-verbal communication in leadership
  • Active listening techniques

• Learning Outcome: Participants will understand the fundamental principles of effective communication and how they apply to leadership roles.

 

Day 2: Advanced Interpersonal Skills for Leaders

  • Building trust and rapport within teams
  • Emotional intelligence in leadership
  • Navigating difficult conversations with tact
  • The role of empathy in leadership communication
  • Managing diverse personalities and communication styles

• Learning Outcome: Participants will enhance their interpersonal skills, enabling them to build stronger, more effective relationships with their teams.

 

Day 3: Conflict Resolution and Negotiation

  • Understanding the causes of conflict in teams
  • Conflict resolution strategies for leaders
  • The art of negotiation in a leadership role
  • Mediation techniques for resolving team disputes
  • Maintaining authority while resolving conflicts

• Learning Outcome: Participants will acquire practical conflict resolution and negotiation skills, essential for maintaining harmony and productivity in their teams.

 

Day 4: Enhancing Team Communication

·      Strategies for fostering open communication within teams

  • Leading effective team meetings and discussions

The role of feedback in team development

  • Encouraging collaboration and information sharing
  • Addressing communication breakdowns in teams

• Learning Outcome: Participants will learn how to enhance communication within their teams, leading to improved collaboration and performance.

 

Day 5: Strategic Communication for Leaders

  • Crafting and delivering clear, persuasive messages
  • Communicating organisational vision and goals
  • Managing upward communication with senior leadership
  • Public speaking and presentation skills for leaders
  • Developing a personal communication style

• Learning Outcome: Participants will refine their strategic communication skills, enabling them to effectively convey messages and inspire action within their organizations.

 

By the End of the Course, Participants Will Learn:

1.   The essential communication and interpersonal skills needed for effective leadership

2.   How to manage and resolve conflicts within their teams

3.   Techniques for fostering open communication and collaboration

4.   Strategies for delivering clear, persuasive messages in various leadership contexts

5.   How to develop and maintain strong, productive relationships within their organisations

Course Delivery Methods

·      Lectures and presentations

  • Interactive group discussions and role-playing exercises
  • Case studies and real-world scenarios
  • Peer feedback and collaborative problem-solving
  • Practical exercises and personal action planning