Cambridge
Academy
In London

Course Duration: Five Training Days

Course Language: Arabic or English

Include:

-Scientific material with TAB

-Workshops

-Reception and farewell at the airport

-Daily lunch

-Coffee Break

**Introduction:**

In today's dynamic work environment, adeptly managing people and workplace challenges is essential for organizational success. The "Successful People Management" course provides participants with indispensable skills and strategies to navigate diverse personnel issues effectively, laying a solid foundation for enhancing managerial competencies.

**Addressing Workplace Challenges:**

Workplace problems can range from stress-related issues to interpersonal conflicts, impacting employees' well-being and performance. This course delves into the complexities of managing such challenges, empowering participants to analyze HR approaches critically and develop actionable plans for addressing them.

**Training on Dealing with Difficult Employees:**

Encountering difficult employees is inevitable for managers. This course offers comprehensive training on strategies to manage team dynamics and handle challenging situations with tact and professionalism.

**Training on Treating Employees Fairly:**

Creating a positive work environment requires managers to treat employees with fairness and respect. This course emphasizes best practices for fostering a supportive workplace culture, contributing to employee growth, and maintaining productivity.

**Targeted Groups:**

- Managers

- Supervisors

- Team Leaders

- Human Resources Professionals

**Course Objectives:**

Upon completion of the course, participants will:

- Develop practical skills in people management.

- Understand the intricacies of addressing workplace challenges.

- Apply best practices in managing employee performance issues.

- Gain skills in trauma and crisis management.

- Identify critical skills for effective stress management.

- Understand the impact of stress on mental health.

- Learn about posttraumatic stress disorder (PTSD) and its implications.

- Develop effective workplace interventions.

- Acquire skills in motivation and counseling.

- Introduce Employee Assistance Programs (EAPs) effectively.

**Targeted Competencies:**

- Management skills

- Stress management

- Crisis management

- Employee Assistance Program (EAP)

- PTSD and Critical Incident Stress Debriefing (CISD)

- Motivational strategies

- Counseling skills

**Course Content:**

1. **People's Problems at Work:**

   - Introduction to human psychology

   - Understanding workplace challenges

   - Employee Assistance Programs (EAPs)

2. **Understanding Stress:**

   - Identifying stressors and their impact

   - Stress management techniques

   - Individual testing for stress causes

3. **Basic Counseling Skills:**

   - Techniques for interviewing and counseling

   - Active listening and body language

   - Motivational coaching

4. **Understanding Motivation:**

   - Psychology of motivation

   - Motivation in the workplace

   - Rewards and team motivation

5. **Critical Incident Stress and Trauma Counseling:**

   - Workplace trauma management

   - Traumatic stress and PTSD

   - Grief counseling and debriefing