Fundamentals of Quality ManagementLeadership and management

In any city around the world 00447455203759 Course Code: AC/2021/010

Course Description

Course Duration: Five Training Days

Course Language : Arabic or English

Include:

Scientific material with TAB

Workshops

Reception and farewell at the airport

Daily lunch

Coffee Break

Program Goals

By the end of this course, the participants will be able to:

• Determine a large group of quality management methods and tools for the participants.

• Determine the operations that need management in order to achieve the ongoing quality.

• Analysis of the methods in which quality operations are managed

• Analysis of radical causes and the solution of quality problems

• Evaluation of special quality management skills and a plan to treat any gaps

• Respond effectively to any quality challenge, choosing the right tools and techniques

program content

First day

Introduction to Quality Management :

• An Introduction to Quality Management

• History of Quality Management

• The fundamental quality concepts

• How to Determine Total and Qualitative Total Cost

• Understanding customer needs and expectations

• Learn about systems that provide customer requirements.

• Quality tools and techniques

• Continuous improvement

the second day

Service quality-tools and technologies :

• A simple formula for active quality management

• Monitoring, measurement, and analysis

• Control of statistical operations

• A look at quality management systems

• Total Quality Control

• ISO 9000

• Scorecard balanced

• Six Sigma

the third day

Explore and deal with quality gaps :

• Value Series by Porter

• How to plan to examine accounts

• How to check the operating accounts

• How to write a report on accounts

• Methods of solving a problem

• Porter Analysis

• Analysis of causes

• Exercises on root causes

• Risk Management

the fourth day

Management of customer expectations:

• Create customer expectations

• Requirements to communicate with all customers

• Determine how to overcome expectations.

• Developing a culture of constructive self-criticism

• Building the winning team

• Quality circles

• Request feedback on performance

• Continuous evaluation of the effectiveness of ensuring satisfaction

The fifth day

Negotiation, leadership, and total quality :

• Are you an effective quality leader? Self-evaluation

• Various types of driving patterns

• Common mistakes in quality management

• Effective negotiation

• The negotiation process

• Planning for the certificate

• work plan

• Summarization and conclusion.