Introduction:

IT service governance and management are crucial for organizations to ensure efficiency, security, compliance, and business alignment. This course provides a comprehensive understanding of frameworks, best practices, and methodologies to enhance IT service management and governance.

Course Objectives:

By the end of this course, participants will be able to:

·      Understand IT governance principles and frameworks.

·      Implement IT service management best practices.

·      Align IT services with business strategy.

·      Improve risk management and compliance within IT services.

·      Optimize IT service performance and efficiency.

·      Evaluate and improve IT governance maturity.

Target Audience::

·      IT managers and directors

·      IT governance professionals

·      Business leaders and executives

·      IT service management professionals

·      Compliance and risk officers

·      Consultants and auditors

Course Content:

Unit 1: Fundamentals of IT Governance and Management

·      Definition and importance of IT governance

·      IT governance vs. IT management

·      Key IT governance frameworks (COBIT, ITIL, ISO 38500)

·      Roles and responsibilities in IT governance

·      Business-IT alignment strategies

·      IT governance maturity models

Unit 2: IT Service Management Frameworks and Best Practices

·      Overview of ITIL and its key processes

·      Service strategy and service design principles

·      Service transition and service operation best practices

·      Continual service improvement (CSI) strategies

·      IT service catalog and service-level agreements (SLAs)

·      Implementing ITSM tools and technologies

Unit 3: Risk Management and Compliance in IT Services

·      IT risk management principles

·      Identifying and assessing IT risks

·      Compliance with regulatory frameworks (GDPR, ISO 27001, NIST, etc.)

·      Data protection and cybersecurity governance

·      IT audit and assurance practices

·      Incident response and business continuity planning

Unit 4: Performance Management and IT Service Optimization

·      Key performance indicators (KPIs) for IT services

·      Service performance measurement and reporting

·      Capacity and availability management

·      Cost optimization strategies in IT services

·      IT asset management and lifecycle management

·      Automation and AI in IT service management

Unit 5: IT Governance Implementation and Continuous Improvement

·      Building an IT governance roadmap

·      IT governance roles and responsibilities

·      Change management in IT governance

·      Continuous improvement models (Deming Cycle, Lean, Six Sigma)

·      Measuring IT governance effectiveness

·      Case studies and industry best practices