Cambridge
Academy
In London

Introduction

Professional Workplace Skills for Nurses strengthen everyday behaviours that support safe, respectful, and efficient patient care. This practical program helps Nurses communicate clearly, work effectively in teams, manage priorities, handle conflict professionally, and build resilience in busy clinical environments.

 

Course Objectives

• Demonstrate professional communication skills Nurses use with patients and teams

• Apply teamwork and collaboration habits that support safe nursing practice

• Manage time, priorities, and interruptions during nursing shifts

• Handle conflict, feedback, and difficult interactions professionally

• Strengthen resilience, wellbeing, and ethical workplace conduct for Nurses

 

Target Audience

• Hospital Nurses in inpatient, emergency, and outpatient settings

• Newly hired Nurses and Nurses transitioning to new wards

• Charge Nurses and Nurse team leaders

• Nurses supporting patient experience and service quality

• Any Nurses seeking stronger workplace and communication skills

 

Course Outlines

Day 1: Professionalism and Nursing Workplace Conduct

• What professionalism means for Nurses (behaviour and standards)

• Respectful conduct: dignity, inclusion, and boundaries for Nurses

• Confidentiality basics for Nurses (patient information handling)

• Accountability: scope of nursing practice and escalation boundaries

• Activity: Nurses identify common professionalism risks and solutions

 

Day 2: Communication Skills for Nurses

• Clear communication basics for Nurses: purpose, audience, tone

• Active listening and empathy in nurse–patient interactions

• Communicating with doctors and teams: concise updates and requests

• SBAR overview for Nurses (when and how to use)

• Workshop: Nurses practice patient explanations and SBAR calls

 

Day 3: Teamwork and Collaboration for Nurses

• How Nurses work in multidisciplinary teams (roles and interfaces)

• Safe delegation for Nurses: tasks, competence, and supervision

• Supporting colleagues: handoffs, coverage, and teamwork behaviours

• Speaking up for safety: psychological safety for Nurses (high level)

• Activity: Nurses map team handover points and improve one interface

 

Day 4: Time Management and Prioritisation for Nurses

• Prioritising patient care: urgency, risk, and acuity for Nurses

• Planning a shift: rounding routines, task lists, and contingencies

• Managing interruptions and competing demands as Nurses

• Escalation timing: when Nurses must call for support

• Case study: Nurses prioritise a shift scenario and build a plan

 

Day 5: Documentation and Handover Skills for Nurses

• Nursing documentation basics: timely, factual, and complete notes

• Common documentation risks for Nurses (late entries, vague wording)

• Handover essentials: risks, tasks, contingencies, and red flags

• Structured handover using SBAR for Nurses (simple practice)

• Activity: Nurses complete a handover using a checklist and SBAR

 

Day 6: Conflict Management and Feedback for Nurses

• Common conflict situations for Nurses (patients, families, colleagues)

• De-escalation basics Nurses can use in tense interactions

• Giving and receiving feedback: respectful language and focus on behaviour

• Handling complaints: listening, documenting, and escalating appropriately

• Workshop: Nurses role-play difficult conversations and feedback scenarios

 

Day 7: Resilience, Wellbeing, and Continuous Improvement for Nurses

• Recognising stress and burnout risks in Nurses (early signs)

• Practical resilience routines: recovery, breaks, boundaries, peer support

• Professional ethics for Nurses: integrity, fairness, and safe practice

• Learning culture: debriefs, near-miss reporting, and small improvements

• Activity: Nurses create a personal development plan and team commitments