Cambridge
Academy
In London

Introduction

This course equips leaders and managers with practical coaching skills to build high-performing teams—creating clear alignment on goals, strengthening trust and psychological safety, and driving accountability through consistent habits and conversations.

 

Course Objectives

• Define what “high performance” means for your team and context

• Align purpose, goals, roles, and ways of working

• Build trust, inclusion, and psychological safety through coaching

• Coach accountability: commitments, feedback, and follow-through

• Use simple team routines to sustain performance over time

 

Target Audience

• Managers and senior leaders leading teams or departments

• Team leaders, supervisors, and project/program leads

• HR/OD professionals supporting team performance

 

Course Outlines

Day 1: High-Performance Team Foundations

• What high performance looks like: outcomes + behaviors

• Team purpose, success measures, and shared expectations

• The leader as coach: mindset and core coaching skills

• Activity: Assess your team’s current performance strengths and gaps

 

Day 2: Alignment on Goals, Roles, and Priorities

• Translating strategy into team goals and clear priorities

• Role clarity: ownership, handoffs, and decision rights

• Setting team agreements: meetings, communication, response times

• Exercise: Build a simple team charter (purpose, goals, roles, norms)

 

Day 3: Trust, Psychological Safety, and Team Dynamics

• Trust drivers: reliability, competence, care, and honesty

• Creating safety for speaking up, learning, and challenge

• Coaching through conflict and differences in working styles

• Workshop: Practice coaching conversations that rebuild trust

 

Day 4: Accountability and Feedback that Works

• Accountability basics: clear commitments and visible tracking

• Feedback models: SBI/STAR and feedforward coaching

• Handling underperformance and missed commitments respectfully

• Case practice: Coach a performance gap and agree next actions

 

Day 5: Sustaining Team Performance and Continuous Improvement

• Team routines: weekly priorities, retrospectives, and check-ins

• Coaching resilience: workload, energy, and wellbeing boundaries

• Recognizing wins and reinforcing standards consistently

• Action planning: 30–60–90 day team coaching plan and rituals