Cambridge
Academy
In London

Course Objectives

By the end of this course, participants will be able to:

·        Management skill.

·        Planning skill.

·        Driving skill.

·        Supervision skill.

·        Time management skill.

Target Audience

This course is designed for:

·        The teacher at all educational levels

·        The trainer

·        The educational supervisor.

Course Topics:

Day 1:  Opening of the program and acquaintance.

·        Training video.

·        Basic concepts.

·        Audience characteristics.

·        Facts about the audience.

·        Different temperaments and methods of dealing.

·        Dealing with humans.

·        The motives that move the human being.

·        Exercise.

Day 2:   Video Training

·        Ultra-premium service in capsule.

·        Excellence in service.

·        Tips to retain your customers for life.

·        Ten customer needs.

·        The Important standards in dealing with customers.

·        Training story in dealing with customers.

Day 3:  Training video.

·        Addressing the public and presentation skills.

·        Skills of communication with the public.

·        The concept of dialogue.

·        The importance of dialogue

·        Objectives of the dialogue

·        General etiquette for dialogue.

·        Exercise.

Day 4: Training video.

·        Good speaker.

·        Qualities of a good speaker.

·        What do we need to face the public?

·        The attributes that must be available in a good speaker.

Day 5: Tips to be a good speaker.

·        The concept of body language and its importance.

·        Body language and dealing with others

·        Survey exercise.